Refund Policy

In accordance with the Consumer Protection (Distance Selling) Regulations 2000 “The consumer has the right to cancel within seven working days for most goods and services. This period runs from the day the contract was concluded for services, and from the day after the day of delivery for goods.”

To be eligible for a return, your item must be in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.  
 
 

REFUNDS

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your account again.
Then contact your credit card company, it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@bypaulino.pt. 
 

 

EXCHANGES (IF APPLICABLE)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at info@bypaulino.pt.

 

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.